Can I return goods ?
» Returns caused by an error of atp:
a credit note will be issued for the invoiced value of the returned goods;
no additional costs will be charged;
the return transport of the goods will be organized and paid by atp.
» Returns caused by an error of the client:
i) Immediate return after receipt of the goods,
in original, complete and undamaged packaging:
a credit note will be issued for the invoiced value of the returned goods;
no additional costs will be charged;
the return transport of the goods needs to be organized and paid by the client.
ii) Returns within one year (in accordance with the italian tax laws) after invoice date;
a credit note will be issued for the invoiced value of the returned goods;
the return transport of the goods needs to be organized and paid by the client.
the following costs will be charged for handling and administration:
• € 25,00 when the value of the returned goods is < € 500,00
• € 40,00 when the value of the returned goods is > € 500,00
iii) Returns after more than one year (in accordance with the italian tax laws) after invoice date;
the weight of the returned goods will be credited
at a price of approximately 50% of the current cost of the raw material.
the client MUST issue a sales invoice;
the return transport (with transport document) needs to be organized and paid by the client.
The eventual credit note will be issued at month end after receipt of the returned goods.
Before returning the goods ask for an authorization from our commercial department
and check if the value of the goods justifies the transport costs!
Since our plastic articles have a relatively low value, we are not able to check each and every single piece.
We do our regular quality audits on a random basis and we consider a non-conformity level of maximum 1%
as physiological inevitable and therefore acceptable.
At the same time we would like to stress,
that most of our packaging contain an over-quantity of 0-1% with respect to the stated quantity.
Which articles cannot be returned ?
Unless the error was caused by atp, we do not accept returns of the following products:
» articles cut to measure;
» special versions with the article description between equals (==), that are produced only on request;
» articles in customized packaging;
» articles produced exclusively for clients with the mould of the client
(recognizable by the article code that starts with the letter I).