» Returns caused by an error of atp:
a credit note will be issued for the invoiced value of the returned goods;
no additional costs will be charged;
the return transport of the goods will be organized and paid by atp.
» Returns caused by an error of the client:
i) Returns within one year (in accordance with the italian tax laws) after invoice date;
a credit note will be issued for the invoiced value of the returned goods;
the return transport of the goods needs to be organized and paid by the client.
The following costs will be charged for handling and administration:
• € 30,00 when the value of the returned goods is < € 500,00
• € 50,00 when the value of the returned goods is > € 500,00
A charge of 3% of the value of the returned goods will be applied, to cover the original transport costs.
ii) Returns after more than one year (in accordance with the italian tax laws) after invoice date;
the weight of the returned goods will be credited
at a price of approximately 50% of the current cost of the raw material.
the client MUST issue a sales invoice;
the return transport (with transport document) needs to be organized and paid by the client.
Products must be returned to us in their original, intact and complete packaging,
except in the event of a non-conformity caused by atp.
The eventual credit note will be issued at month end after receipt of the returned goods.
Before returning the goods ask for an authorization from our commercial department
and check if the value of the goods justifies the transport costs!
Since our plastic articles have a relatively low value, we are not able to check each and every single piece.
We do our regular quality audits on a random basis and we consider a non-conformity level of maximum 1%
as physiological inevitable and therefore acceptable.
At the same time we would like to stress,
that most of our packaging contain an over-quantity of 0-1% with respect to the stated quantity.
The above conditions apply only to intra-EU supplies.